Project Role: Senior Product Designer • 2022
Project Role: Senior Product Designer • 2024
Project Role: UI Designer • 2025
Senior Product Designer
Digital Design Lead Analyst
Senior Product Designer
Product Designer
2026 - current
Senior Product Designer, TD Bank: Mortgages
Leading product design initiatives from vision through launch, bridging business and product goals with user needs to deliver intuitive, high-impact user experiences
Documenting UX interactions on wireframes and responsive screen sizes for stakeholders and engineers to understand during development and acceptance criteria creation
Demoing design prototypes and gathering feedback/design changes from stakeholders during design reviews
Partnered closely with Product Managers, Engineering Leads, and executive stakeholders to define product roadmaps, scope requirements, and advocate for user-centered design
Advocating for scalable UI components and interaction patterns, ensuring accessibility (WCAG) and visual consistency across features and experiences for improved adoption and development cycles
2024 – 2026
Digital Design Lead Analyst, Citibank: Corporate Credit
Leading end-to-end design process of 10 foundational projects for credit platform, translating complex underwriter data tables and spreadsheets into digestible data insights for corporate credit approval process
Collaborating with researchers conducting user testing on designs to validate impact assessment, usability and areas for improvement for future product iterations
Creating future state strategy for L2/L3 processes to increase user adoption and efficiency KPIs of underwriter workflow over legacy manual processes while focusing on data integrity, risk mitigation and permission models
Developing governance structures and design standards to reduce "broken telephone" issues across cross-functional squads.
Gathering technical requirements, process maps and user research to understand user painpoints, business constraints and technical constraints to design within
2022 - 2024
Senior Product Designer, RBC: RBC Edge, Payments
Demonstrated project management skills by leading 10 features end-to-end in agile workspace for client-facing B2B banking software during $13 Billion bank acquisition
Internal communication with SVPs and Directors to report business, and user needs to help define business strategy and product vision focused on competitive business banking web applications
Demonstrated attention to detail, initiative and collaborative problem solving during brainstorming sessions for multiple payment processing and reporting tool design projects
Applied strategic thinking, process design, content strategy and research performance metrics to help create wireframes and prototypes
Used cross-functional communication skills and knowledge of CSS to lead development teams and product owners through design system development, WCAG compliant responsive design and change management
Clear communication skills when presenting design work to product owners, design leads, go to market, risk and legal to articulate regulatory requirements and feedback during product ideation process
2020–2022
Product Designer, Univeris: Wealth Management
Led interaction design including wireframing, design system maintenance and prototyping for multiple, white-labelled wealth management platforms and squads simultaneously
Conducted product design analysis to create scalable component library for design system to improve development efficiency while improving design standards on legacy product
Used collaboration and communication skills to facilitate design reviews with tech leads, POs and stakeholders
Developed prioritizing and problem-solving skills while working with multiple product teams simultaneously
Took ownership to add process flow improvements including agile methodologies, design debt tracker using JIRA tickets, confluence documentation of design changes to help create strategic goals for feature prioritization
Used design and presentation skills to create prototypes for research sessions and communicating design features during client presentations
2021–2023
Conversation Designer, Bell Canada: Customer Service AI Chatbot
Designed the consumer-facing conversational chatbot experience and UI for an enterprise AI, using LLM training to humanize automated customer support responses
Used critical thinking and process mapping to map user journey and conversation paths during ideation and prototyping phase
Worked cross-functionally with Data Science team during machine learning process
Used user testing to define edge cases, fallback responses and utterances with developers, service agents and POs
Used enterprise software to create prototypes and conduct testing to catch bugs and defects during production
2018- 2022
Service Designer, E6 Carbon: e-Commerce
Designed dedicated product customization purchasing experience through process mapping
Collaborated with stakeholders to create branding, marketing, customer service strategy and product content for vendors
Produced deliverables for every stage of the design process including brand identity (iconography, typography style guide, colour palette, logo) , design system, digital concepts, user flows and prototypes
Used agile UX and strategic thinking to launch product features incrementally while analyzing performance data to increase sales, logistics and third-party vendor management
